How long does it take for my order to arrive?
For seasonal gift, once your order has been confirmed, we require 2-7 working days to proceed and reach to your doorstep.
For customized gifts, the lead time will differ based on the customer’s requirements.
Does the price of the product include shipping?
No. Shipping fees are not included in the product prices.
How much does shipping fees cost per order?
Peninsular Malaysia: RM5.90
Free shipping with total purchase of RM250 and above.
Do I have the option of choosing another courier company?
Currently, we only use one courier company, so we don’t have any other options. Note that we reserve the right to change the courier delivery company for your order due to packaging wise and unavoidable circumstances.
Can I self-pick-up?
Yes. But self-pick-up only available within Old Klang Road area.
For Melaka area, we can make the necessary arrangements if you inquire within.
Kindly reach out to us before you wish to self-pick-up.
Do you ship to West Malaysia / Internationally?
We’re sorry but we only provide shipping services within Peninsular Malaysia for now.
Can you ship to multiple addresses?
Sure. Kindly inquire within to make the necessary arrangements.
How can I track on my order status and tracking number?
Tracking number and order status will be updated to you in 1-3 working days upon your order confirmation. The status will be updated regularly.
Which forms of payment do you accept?
We only accept FPX and bank transfer via our website for this moment.
For bank transfer, kindly upload your bank transfer receipt with order number as reference during checkout.
What is your return policy? Can I exchange or refund an order?
All gifts sold are non-exchangeable and non-refundable.
We believe in delivering what we promise, we are unable to accept returns, exchanges or issue refunds on items purchased.
My order arrived with missing / faulty item(s). What can I do?
We always try our best to ensure that all gift delivered in the best condition and will be received with delight.
If in the unlikely event that you have noticed a faulty or missing item, please do not hesitate to let us know! We’ll try our best to improve on our services in the future.
Why should I subscribe to your newsletter?
As a subscriber, you will be the first to know when our gift collections launch and latest products are released! As well as special discounts and promo codes for our loyal customers. We can’t wait to see you!
Do I need to create an account to make purchases?
Yes. If you wish to purchase via our website, you need to register an account to start with your first purchase.
Any minimum orders required?
No minimum quantity required for featured products.
Can my order be sent out on a specific date?
We will try our best to meet your expectations but we are unable to guarantee a specific delivery date as delivery duration highly depends on logistic traffic.
If you have an urgent request, kindly reach out to our WhatsApp for further assist.
Does a message card come with every gift? Message are printed or handwritten?
For Sure! A message card will come with every gift! You may drop your message upon checkout.
All message cards will be handwritten. We believe that handwritten message can make someone feel warm and heartfelt.
Can you help me to customize a gift?
Yes, we can! If you wish to order custom gifts, please fill out our customized gifting form. Our team will contact you shortly and assist you as needed.
How can we contact you?
Our team is reachable via our DM on Facebook and Instagram, as well as WhatsApp.
What are your operating hours?
Monday to Friday: 9am – 7pm
Saturday & Sunday: 10am – 2pm
